FAQs

1. What types of jewelry do you offer?

• We offer a wide range of jewelry, including necklaces, earrings, rings, bracelets, and more. Our collection includes both fine jewelry and fashion jewelry.

2. Is your jewelry made from real materials like gold and silver?

• No, we offer jewelry made from various materials.

3. Can I customize or personalize jewelry items?

• Absolutely! We offer customization and personalization services for many of our jewelry pieces.

4. How do I determine my ring size?

• We provide a ring size guide to help you measure your ring size accurately. You can also visit our store for professional sizing assistance.

6. Do you offer warranties or guarantees on your jewelry?

• Yes, we offer warranties and guarantees on our jewelry items. The terms may vary depending on the product, so please check the specific details for each item.

7. How do I care for and clean my jewelry?

• We provide care and cleaning instructions with each jewelry purchase. Generally, keeping your jewelry away from harsh chemicals and cleaning it with a soft, lint-free cloth can help maintain its beauty.

8. What is the return and exchange policy?

• Our return and exchange policy is outlined on our website and provided with each purchase. Please review it for information on returns, exchanges, and refunds.

9. Do you offer international shipping?

• Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location.

10. Can I order a piece of jewelry that is out of stock or request a custom design?

• You can inquire about special orders or custom designs by contacting our customer service team. We'll do our best to accommodate your request.

11. Are your products ethically sourced and environmentally friendly? 

• We are committed to ethical sourcing and sustainable practices. We work with suppliers who adhere to ethical standards, and we strive to minimize our environmental footprint in our production processes.

12. How do I contact your customer support for inquiries or assistance?

•  You can reach our customer support team through our website, email, or phone. Visit our "Contact Us" page for more information.

13. What payment methods do you accept?

• We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options. Please check our website for the complete list.

14. Do you offer gift wrapping and gift cards? - Yes, we offer gift wrapping services, and you can also purchase gift cards for your loved ones to choose their own jewelry items.